Your Training Courses

All training courses are tailored to your industry and people.   

Time Management

Emotional Intelligence 

Customer Service

Improve the quality of work, focus on increased productivity and effective task management

Identify and manage emotional behaviors that impact your work-based relationships and situations

Achieve high impact skills & strategies that create visible improvement, increase satisfaction and boost the ROI

Lesson 1:   Define Emotional Intelligence  
Lesson 2:  Self Awareness
Lesson 3:  Self  Motivation
Lesson 4:  Self Regulation
Lesson 5:  Social/Workplace Skills
Lesson 6:  Mastering your Emotional Intelligence
Lesson 7: Non/Verbal Communication
Lesson 8:  Wrap Up  

Lesson 1:  Foundation of Cust Service
Lesson 2:  Your Impact on the Customer
Lesson 3:   Handling difficult people/situations
Lesson 4  :  Building Rapport
Lesson 5:  Creating positive cust experiences
Lesson 6:  Cust Service  vs Cust Satisfaction
Lesson 7:  Achieving Extraordinary Cust Relations
Lesson 8:  Wrap Up

Lesson 1:    Prioritizing
Lesson 2:    Removing avoidance
Lesson 3:   Setting S.M.A.R.T. Goals
Lesson 4:   Staying Focused
Lesson 5:  Organization
Lesson 6:   Delegation
Lesson 7:  How to handle unxpected events
Lesson 8:  Wrap Up

Diversity and Inclusion

Team Communication

Leadership & Influence

Learn, create and implement these strategies in diversity and inludsion to create of culture of equity and  gain competitive advantage

Develop the leadership abilities and apply the skills to create and expand influence. 

Build better team connection to get things done better and more efficiently

Lesson 1:  Diversity Awareness
Lesson 2:   Stereotypes and Biases
Lesson 3:  Ethnocentrism and Micro-Aggressions
Lesson 4:   Communication:  Verbal & NonVerbal
Lesson 5:   Handling complaints on every level
Lesson 6:    Implicit bias and discrimination
Lesson 7:   Benefits:  morale and productivity 
Lesson 8:   Wrap Up

Lesson 1:  Defining True Leadership
Lesson 2:  Start with you:  Self-Audit
Lesson 3:  The Ultimate Inspirational Role Model
Lesson 4:  Influence and Persuasion
Lesson 5:   Sharing the vision
Lesson 6:   Empowering others
Lesson 7:   Creating a support system
Lesson 8:  Wrap Up

Lesson 1:  4 Common Communication Styles
Lesson 2:  Leverage your communication style
Lesson 3:  Electronic/ in person Communication
Lesson 4:  Overcoming cultural barriers
Lesson 5:  Pitch, Tone, Cadence, Pace
Lesson 6:   Body Language & Listening Skills
Lesson 7:   STAR Communication
Lesson 8:  Wrap Up

Resolving Conflict

Supervising Others

Assertiveness & Confidence

Thrive in your role.  Expand your capability to lead.  Motivate your team to maximum performance.   

Develop the skills vital to effective resolution and facilitate collaboration to enhance productivity.

Be confident and viewed in a way that promotes positive interations and cooperation 

Lesson 1:  Identify the root causes of conflict
Lesson 2:  6 step approach to conflict resolution
Lesson 3:  Creating the best enviormnent
Lesson 4:  Providing Options
Lesson 5:  Discerning the need
Lesson 6:  Choosing a solution
Lesson 7:  Creating an action plan
Lesson 8:  Wrap Up

Lesson 1:  Setting Expectations & Creating Oppty
Lesson 2:  Goal Setting (S.M.A.R.T.)
Lesson 3:  The 3 supervisory styles
Lesson 4:  Delegation
Lesson 5: Providing Feedback
Lesson 6:  Resolving Conflict
Lesson 7:  80/20 Mastery
Lesson 8:  Wrap Up

Lesson 1:  Defining assertivesness & confidence
Lesson 2:  The paradigm shift
Lesson 3:  Listening, Hearning and Responding
Lesson 4:  7 Verbal/NonVerbal Communication
Lesson 5:  Mastering the first impression
Lesson 6:  Affirmations & S.M.A.R.T goals
Lesson 7:  Dealing with difficult sitations
Lesson 8:  Wrap up

Bridging the Gap

Stress Management 

Organizational Skills

Assimilate multi-generational teams  that capitalize on their differences to maximize impact and produtivty.

Improve safety, morale, customer satisfaction and productivity

Regain control of your time, set up and maintain your organization system

Lesson 1:  Finding common ground
Lesson 2:  4 common generations in the workplace
Lesson 3:  Defining the working styles
Lesson 4:  Leveraging the generation gap
Lesson 5:  What motivates each generation?
Lesson 6:  Conflict management
Lesson 7:  Succession Planning 
Lesson 8:  Wrap Up

Lesson 1:  Defining & Understanding Stress
Lesson 2:  Acceptance
Lesson 3:  Avoidance
Lesson 4:  Self Management
Lesson 5:  Physical/Mental Relaxation Acts
Lesson 6:  Self Care Techniques
Lesson 7:  Coping with major events
Lesson 8:  Wrap Up

Lesson 1:  Eradicate Clutter
Lesson 2:   Prioritize
Lesson 3:  Task/Time Management
Lesson 4:   What and how to setup your storage
Lesson 5:  Avoiding disorganization
Lesson 6:  Organizing your work area
Lesson 7: Discipline
Lesson 8:  Wrap Up

Pick any lesson (above) to create your customized ​​​​
Trainer on Retainer Program
or select one of our
Recommended Tracks

Master core competencies.
Book today.

Leadership Development
Interpersonal Skills 

Communication Skills

Problem Solving
Customer Service

High performace comes from being prepared. 
Preparedness stems from ongoing training.
Book today.