Your Training Courses

All training courses are tailored to your industry and people.   
  1. Time Management
  2. Emotional Intelligence
  3. Customer Service
  4. Supervising Others
  5. Team Communication
  6. Leadership & Influence

Improve the quality of work, focus on increased productivity and effective task management

Lesson 1:    Prioritizing
Lesson 2:    Removing avoidance
Lesson 3:   Setting S.M.A.R.T. Goals
Lesson 4:   Staying Focused
Lesson 5:  Organization
Lesson 6:   Delegation
Lesson 7:  How to handle unxpected events
Lesson 8:  Wrap Up

Identify and manage emotional behaviors that impact your work-based relationships and situations

Lesson 1:   Define Emotional Intelligence  
Lesson 2:  Self Awareness
Lesson 3:  Self  Motivation
Lesson 4:  Self Regulation
Lesson 5:  Social/Workplace Skills
Lesson 6:  Mastering your Emotional Intelligence
Lesson 7: Non/Verbal Communication
Lesson 8:  Wrap Up  

Achieve high impact skills & strategies that create visible improvement, increase satisfaction and boost the ROI

Lesson 1:  Foundation of Cust Service
Lesson 2:  Your Impact on the Customer
Lesson 3:   Handling difficult people/situations
Lesson 4  :  Building Rapport
Lesson 5:  Creating positive cust experiences
Lesson 6:  Cust Service  vs Cust Satisfaction
Lesson 7:  Achieving Extraordinary Cust Relations
Lesson 8:  Wrap Up


Thrive in your role.  Expand your capability to lead.  Motivate your team to maximum performance.   

Lesson 1:  Setting Expectations & Creating Oppty
Lesson 2:  Goal Setting (S.M.A.R.T.)
Lesson 3:  The 3 supervisory styles
Lesson 4:  Delegation
Lesson 5: Providing Feedback
Lesson 6:  Resolving Conflict
Lesson 7:  80/20 Mastery
Lesson 8:  Wrap Up

Build better team connection to get things done better and more efficiently

Lesson 1:  4 Communication Styles
Lesson 2:  Leverage your communication style
Lesson 3:  Electronic/ in person Communication
Lesson 4:  Overcoming cultural barriers
Lesson 5:  Pitch, Tone, Cadence, Pace
Lesson 6:   Body Language & Listening Skills
Lesson 7:   STAR Communication
Lesson 8:  Wrap Up

Develop the leadership abilities and apply the skills to create and expand influence. 

Lesson 1:  Defining True Leadership
Lesson 2:  Self-Audit
Lesson 3:  The Ultimate Inspirational Role Model
Lesson 4:  Influence and Persuasion
Lesson 5:   Sharing the vision
Lesson 6:   Empowering others
Lesson 7:   Creating a support system
Lesson 8:  Wrap Up

  1. Resolving Conflict
  2. Diversity in Action
  3. Assertion & Confidence
  4. Generational Bridge
  5. Stress Management
  6. Organizational Skills

Develop the skills vital to effective resolution and facilitate collaboration to enhance productivity.

Lesson 1:  Identify causes of conflict
Lesson 2:  6 step approach to conflict resolution
Lesson 3:  Creating the best enviormnent
Lesson 8:  Identifying the root causes
Lesson 4:  Providing Options
Lesson 5:  Discerning the need
Lesson 6:  Choosing a solution
Lesson 7:  Creating an action plan
Lesson 8:  Wrap Up

Create and implement these strategies in diversity and inludsion for the competitive advantage

Lesson 1:  Diversity Awareness
Lesson 2:   Stereotypes and Biases
Lesson 3:  Ethnocentrism and Micro-Aggressions
Lesson 4:   Communication:  Verbal & NonVerbal
Lesson 5:   Handling complaints on every level
Lesson 6:   Coping with discrimination
Lesson 7:   Creating a support system
Lesson 8:   Wrap Up

Be confident and viewed in a way that promotes positive interations and cooperation 

Lesson 1:  Defining assertivesness & confidence
Lesson 2:  The paradigm shift
Lesson 3:  Listening, Hearning and Responding
Lesson 4:  7 Verbal/NonVerbal Communication
Lesson 5:  Mastering the first impression
Lesson 6:  Affirmations & S.M.A.R.T goals
Lesson 7:  Dealing with difficult sitations
Lesson 8:  Wrap up

Assimilate multi-generational teams  that capitalize on their differences to maximize impact and produtivty.

Lesson 1:  Finding common ground
Lesson 2:  4 common generations in the workplace
Lesson 3:  Defining the working styles
Lesson 4:  Leveraging the generation gap
Lesson 5:  What motivates each generation?
Lesson 6:  Conflict management
Lesson 7:  Succession Planning 
Lesson 8:  Wrap Up

Improve safety, morale, customer satisfaction and productivity

Lesson 1:  Defining & Understanding Stress
Lesson 2:  Acceptance
Lesson 3:  Avoidance
Lesson 4:  Self Managment
Lesson 5:  Physical/Mental Relaxation Acts
Lesson 6:  Self Care Techniques
Lesson 7:  Coping with major events
Lesson 8:  Wrap Up

Regain control of your time, set up and maintain your organization system

Lesson 1:  Eradicate Clutter
Lesson 2:   Prioritize
Lesson 3:  Task/Time Management
Lesson 4:   What and how to setup your storage
Lesson 5:  Avoiding disorganization
Lesson 6:  Organizing your work area
Lesson 7: Discipline
Lesson 8:  Wrap Up

Pick any lesson (above) to create your customized ​​​​
Trainer on Retainer Program
or select one of our
Recommended Tracks

Master core competencies.
Book today.

Leadership Development
&
Interpersonal Skills 

Communication Skills
&
Teamwork

Problem Solving
​&
Customer Service

High Performace comes from being prepared. 
Preparedness stems from ongoing training.
Book today.