Course Catalog
Our courses are designed for small to medium-size organizations that help them retain their employees, improve their customer's experience and increase their bottom line. We specialize in core competency training driven by the specific operational requirements of our clients. Our fully customizable curriculum allows organizations and professionals to quickly acquire and master the skills they need for proficient leadership, cogent communication and strategically developed interpersonal skills.
Diversity & Inclusion
proudly certified
Implicit Bias
Improve the quality of work, focus on increased productivity and effective task management
Lesson 1: Diversity Awareness
Lesson 2: Stereotypes and Biases
Lesson 3: Ethnocentrism and Micro-Aggressions
Lesson 4: Communication: Verbal & NonVerbal
Lesson 5: Handling complaints on every level
Lesson 6: Implicit bias and discrimination
Lesson 7: Benefits: morale and productivity
Lesson 8: Wrap Up
Learn some techniques that help debias perceptions and improve interactions.
Lesson 1: Understanding implicit bias
Lesson 2: Explicit vs Implicit bias
Lesson 3: How biases can influence decisions and interactions
Lesson 4: Reducing bias for better decision making
Lesson 5: Effective listening and engagement
Lesson 6: Strategies to address implicit bias
Lesson 7: Benefits: Performance and Perspective
Lesson 8: Wrap Up
Emotional Intelligence
Team
Communication
proudly certified
Identify and manage emotional behaviors that impact your work-based relationships and situations
Build better team connection to get things done better and more efficiently
Lesson 1: Define Emotional Intelligence
Lesson 2: Self Awareness
Lesson 3: Self Motivation
Lesson 4: Self Regulation
Lesson 5: Social/Workplace Skills
Lesson 6: Mastering your Emotional Intelligence
Lesson 7: Non/Verbal Communication
Lesson 8: Wrap Up
Lesson 1: 4 Common Communication Styles
Lesson 2: Leverage your communication style
Lesson 3: Electronic/ in-person Communication
Lesson 4: Overcoming cultural barriers
Lesson 5: Pitch, Tone, Cadence, Pace
Lesson 6: Body Language & Listening Skills
Lesson 7: STAR Communication
Lesson 8: Wrap Up
Leadership & Influence
Customer Service
Develop the leadership abilities and apply the skills to create and expand influence.
Lesson 1: Defining True Leadership
Lesson 2: Start with you: Self-Audit
Lesson 3: The Ultimate Inspirational Role Model
Lesson 4: Influence and Persuasion
Lesson 5: Sharing the vision
Lesson 6: Empowering others
Lesson 7: Creating a support system
Lesson 8: Wrap Up
Achieve high impact skills & strategies that create visible improvement, increase satisfaction and boost the ROI
Lesson 1: Foundation of Cust Service
Lesson 2: Your Impact on the Customer
Lesson 3: Handling difficult people/situations
Lesson 4: Building Rapport
Lesson 5: Creating positive cust experiences
Lesson 6: Cust Service vs Cust Satisfaction
Lesson 7: Achieving Extraordinary Cust Relations
Lesson 8: Wrap Up
Supervising Others
Thrive in your role. Expand your capability to lead. Motivate your team to maximum performance.
Assertiveness & Confidence
Be confident and viewed in a way that promotes positive interactions and cooperation
Lesson 1: Setting Expectations & Creating Oppty
Lesson 2: Goal Setting (S.M.A.R.T.)
Lesson 3: The 3 supervisory styles
Lesson 4: Delegation
Lesson 5: Providing Feedback
Lesson 6: Resolving Conflict
Lesson 7: 80/20 Mastery
Lesson 8: Wrap Up
Lesson 1: Defining assertiveness & confidence
Lesson 2: The paradigm shift
Lesson 3: Listening, Hearing and Responding
Lesson 4: 7 Verbal/Nonverbal Communication
Lesson 5: Mastering the first impression
Lesson 6: Affirmations & S.M.A.R.T goals
Lesson 7: Dealing with difficult situations
Lesson 8: Wrap up
Stress Management
Improve safety, morale, customer satisfaction and productivity
Bridging the Generational Gap
Assimilate multi-generational teams that capitalize on their differences to maximize impact and productivity.
Lesson 1: Defining & Understanding Stress
Lesson 2: Acceptance
Lesson 3: Avoidance
Lesson 4: Self Management
Lesson 5: Physical/Mental Relaxation Acts
Lesson 6: Self Care Techniques
Lesson 7: Coping with major events
Lesson 8: Wrap Up
Lesson 1: Finding common ground
Lesson 2: 4 common generations in the workplace
Lesson 3: Defining the working styles
Lesson 4: Leveraging the generation gap
Lesson 5: What motivates each generation?
Lesson 6: Conflict management
Lesson 7: Succession Planning
Lesson 8: Wrap Up
Organizational Skills
Sales
Regain control of your time, set up and maintain your organization system
Lesson 1: Eradicate Clutter
Lesson 2: Prioritize
Lesson 3: Task/Time Management
Lesson 4: What and how to setup your storage
Lesson 5: Avoiding disorganization
Lesson 6: Organizing your work area
Lesson 7: Discipline
Lesson 8: Wrap Up
Establish effective and efficient sales techniques
Lesson 1: Defining the sales process
Lesson 2: Making your pitch
Lesson 3: Task/Time Management
Lesson 4: What and how to setup your storage
Lesson 5: Avoiding disorganization
Lesson 6: Organizing your work area
Lesson 7: Discipline
Lesson 8: Wrap Up
Time Management
Conflict Resolution
Improve the quality of work, focus on increased productivity and effective task management
Develop the skills vital to effective resolution and facilitate collaboration to enhance productivity.
Lesson 1: Prioritizing
Lesson 2: Removing avoidance
Lesson 3: Setting S.M.A.R.T. goals
Lesson 4: Staying Focused
Lesson 5: Organization
Lesson 6: Delegation
Lesson 7: How to handle unexpected events
Lesson 8: Wrap Up
Lesson 1: Identify the root causes of conflict
Lesson 2: 6 step approach to addressing conflict
Lesson 3: Creating the best environment
Lesson 4: Providing Options
Lesson 5: Discerning the need
Lesson 6: Choosing a solution
Lesson 7: Creating an action plan
Lesson 8: Wrap Up
Customized, effective training designed to meet your needs and reach your goals.
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Sherlyn is an amazing facilitator of topics across the board – whether they to do with wellness, personal development, or business. She has inspired so many who have attended her classes to better themselves in their personal and professional lives. She does this effectively by bringing in her own experience and tying it to strong, research-based curriculum. She continues to empower people to reach their full potential, and I love her positive spirit in doing so. ~Anisah Khan